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Randomly choosen question from our FAQ

Question:
How can I restore PIN/PUK codes if I’ve lost them?
Answer:

Dear customer, you shall be able to get information about PIN/PUK codes by calling 555 (short number of Bakcell Customer Service) or visiting a Customer Service Office of Bakcell.  Please note that you’ll have to provide the ID card of the number’s official owner;

- If you wish to learn this information by calling the Customer Care, you’ll be required to provide all the information related to document, to which the number was registered upon purchase, otherwise, the information will not be provided.

- If you’d like to get information by visiting the Customer Service office, please bring the ID document of the number’s official owner.

Note: If the number is registered to your name, the PIN/PUK codes will be provided to you; otherwise you’ll not be provided with codes after your phone is unlocked.

Individual

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Business