Services
Voice Mail
Be on line non-stop
Now you can be up-to-dateeven if you phone is off, is out of reach or you cannot answer the caller right now. With Voice Mail Service everyone calling you will be able to leave a voice mail which you can play at any convenient time, not only from your mobile, but also from any other telephone or if you’re on roaming.
To ensure that you are always aware of new incoming voice mail Bakcell will send you an SMS notification. Bakcell offers you a unique opportunity to enjoy the following services, completely free of charge:
- Activate, reconnect and deactivate Voice Mail Service
- Receive SMS notifications
- Check your personal Voice Mail box
- Change Voice Mail Service language and settings
Voice Mail Service features for customers whose service has been activated automatically
If your Voice Mail Service has been activated automatically then you should have received a related SMS message from Bakcell. Now you can play your incoming messages from your own phone, as well as any other phone.
- To listen to the received messages from your own number, dial
and follow the main menu instructions
- To listen to the received messages from another Bakcell number, dial
and follow the main menu instructions
-
To listen to the received messages while you’re on roaming, dial
and follow the main menu instructions -
To listen to the recorded messages from another Azerbaijan mobile operator’s number , dial
and follow the main menu instructions -
To listen to the recorded messages from a landline, dial
and follow the main menu instructions
To play your Voice Mail box messages from another phone you need to set a personal password. To do this dial on your mobile and follow instructions to set your personal password for Voice Mail box. Password can be set only within the home network (not while you are on roaming).
When accessing the Voice Mail Service from general access (via or number), you can listen to the messages and change Voice Mail Service settings (except for password settings)
Setting Voice Mail Service options
All automatically activated customers are set at a common single call diverting option – “no answer”. That is, all incoming calls will be automatically diverted to your Voice Mail box after 30 seconds. However, you can change your Voice Mail Service settings to suit your convenience.
- If you want all incoming calls to be automatically diverted to your Voice Mail box all the times please choose “All calls” option by dialing
-
If you want incoming calls to be diverted to your Voice Mail box after 30 seconds, please choose “no answer” option by dialing
-
If you want incoming calls to be diverted to your Voice Mail box if your phone is out of reach, please choose “out of reach” option by dialing
-
If you want incoming calls to be diverted to your Voice Mail box if you are talking to another caller, please choose “busy” option by dialing
Verifying Voice Mail Service options
-
To check “all calls” option dial
on your phone -
To check “no answer” option dial
on your phone -
To check “out of reach” option dial
on your phone -
To check “busy” option please dial
on your phone
Deactivating Voice Mail Service options
- To deactivate “all calls” option dia on your phone
-
To deactivate “no answer” option dial
on your phone -
To deactivate “out of reach” option dial
on your phone -
To deactivate “busy” option dial
on your phone -
To deactivate all options please dial
on your phone
Features of Voice Mail Service for customers activating the service independently
You can also enjoy all advantages of Bakcell Voice Mail Service by activating the service yourself.
- To select Azerbaijani language and activate Voice Mail Service in Azerbaijani please dial
-
To select Russian language and activate Voice Mail Service in Russian please dial
-
To select English language and activate Voice Mail Service in English please dial
You can also activate your Voice Mail Service by visiting one of our Customer Care Centers or by contacting the Call Center.
Voice Mail Service in roaming
To help you avoid unexpected spendings your Voice Mail Service is not activated automatically in roaming.
Thus, if you wish to use this service while being abroad, you will need to activate it yourself. To do this fill number into “Call diverting” section of you phone’s menu. As soon as you fill the new number for diverting, all missed calls to your phone will be diverted to your Voice Mail box.
To deactivate Voice Mail Service in roaming please replace number for diverting with .
Deactivating Voice Mail Service
-
To deactivate Voice Mail Service in any language setting please dial
on your phone
Changing Voice Mail Service language
To change the language of your Voice Mail Service you need to deactivate the service in the current language and activate it in the preferred language again. Please note that after deactivation all of your previous Voice Mail Service settings and messages will be automatically erased.
Original Voice Mail Service settings
After activating your Voice Mail Service you need to select your personal settings, i.e. change the standard password (which will be automatically selected by the system) to your own personal password, assign name to your Voice Mail and record a welcoming greeting\message for the customers calling you, just like you would do on your home answering machine. To do this, please dial from your mobile and follow the instructions.
Password
To access your Voice Mail Service from a landline, any other Bakcell number, any other operator’s mobile number or when you’re on roaming you need to enter your chosen four digit password.
The system will automatically set the password to 0000 and ask you to change it to your own personal password. To set your own personal password:
-
When your are in the main menu dial
-
Following the instructions, set your own personal password and dial
-
You can also set the option of Fast Access to Voice Mail Service by turning off the password request. To do this, please dial
on your phone
“Name”
You can assign a personal name to your Voice Mail which will replace information about your number in standard greeting.
To record the “name” in main menu please dial and
-
to save the name
-
to record the name
Greeting
You can record a greeting for customers calling you, like you would do on the home answering machine. You can record:
-
«Personal greeting», which will always play for all incoming calls
-
Greeting for «no answer» option, which will play for all incoming calls when there’s no answer
-
Greeting for «busy» option, which will play only when the line is busy
To record the greeting, in main menu dial and then press
-
to record “personal greeting”
-
to record “no answer greeting”
-
to record “busy greeting”
-
for additional functions\options
When you are in main menu you can press:
-
to play voice messages
-
to send a voice message
-
to delete a voice message
-
to save a voice message
-
to access additional functions\settings
Voice Mail Service features
|
Maximum duration of a greeting |
30 seconds |
|
Storage period of unplayed messages |
7 days |
|
Storage period of saved messages |
30 days |
|
Maximum number of messages in Voice Mail box (new and saved) |
10 messages or 5 MB |
|
Maximum duration of one incoming message |
3 minute |
|
Maximum duration of one outgoing message |
3 minute |
|
Maximum amount of numbers on the mailing list |
15 |
|
Maximum number of lists for simultaneous mailing |
10 |
|
Create a group mailing list |
yes |
|
Deliver outgoing message at a selected time |
yes |
|
Compatibility with “I called you” service |
no |
|
Compatibility with “Meloton” service |
no |
Key main menu commands
|
Command |
Meaning |
|---|---|
|
|
Back to main menu |
|
|
Back to previous menu |
|
|
Enter another Voice Mail box |
|
|
Make an outgoing call |
|
|
Exit |
|
|
Call “assistant” |
|
|
Pause |
Tariff plan
| Connecting, settings and monthly service | Free of charge |
| Checking Voice Mail box from your mobile phone | Free of charge |
| Checking Voice Mail box from another phone | According to tarrifs for outgoing calls to Bakcell set by that specific operator |
| Checking Voice Mail box from your phone while being in roaming | According to outgoing calls to Bakcell in roaming |
| Checking Voice Mail box from another phone while being in roaming | According to outgoing calls to Bakcell set by that specific operator |
| Messages left on your Voice Mail box while you are in roaming | According to tariffs on incoming calls while you are in roaming plus cost of call diverting from roaming country to Azerbaijan |
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