Frequently asked questions

Is it possible to set other operator’s or a foreign operator’s number as a Lovely Number?

Only Bakcell numbers can be set as Lovely Number.

How can I find out which tariff I’m using?

If you wish to find out which tariff is used on your number, please benefit from My Bakcell application or visit my.bakcell.com page.

Are all prices VAT inclusive?

Yes, all prices are VAT inclusive and have net prices.

How can I find out who’s calling me by means of CLIR service?

If someone is bothering you by means of CLIR service, please apply to a police station responsible for your particular district. Only police authorities are authorized to take relevant measures.

How can I activate Hidden Number service?

This service allow you to hide your number for outgoing calls. There are 2 services:
CLIR (Calling Line Identity Restriction) lets you withhold your phone number from being displayed on every call you make.
SOCLIR (Subscription of CLIR) lets you withhold your mobile phone number selectively for each call you make.
To get more detailed information please click HERE.

How can I restore PIN/PUK codes if I’ve lost them?

Dear customer, you shall be able to get information about PIN/PUK codes by calling 555 (short number of Bakcell Customer Service) or visiting a Customer Service Office of Bakcell. Please note that you’ll have to provide the ID card of the number’s official owner.
And you also can benefit from My Bakcell application or visit my.bakcell.com page.
If you wish to learn this information by calling the Customer Care, you’ll be required to provide all the information related to document, to which the number was registered upon purchase, otherwise, the information will not be provided.
If you’d like to get information by visiting the Customer Service office, please bring the ID document of the number’s official owner.
Note: If the number is registered to your name, the PIN/PUK codes will be provided to you; otherwise you’ll not be provided with codes after your phone is unlocked.

Which documents are required for duplicate issuance?

In order to get a number duplicate, you’ll need to provide ID (local ID card or national passport for Azerbaijani citizens; Temporary residence permit, permanent residence permit or national passport for foreign citizens).

If I’ve lost my number, how can I block it?

You’ll need to contact Bakcell Call Center (by calling 555) and block your number by providing information from ID document of the number’s official owner (if the number has been purchased by means of this document). Moreover, the number’s official owner may apply to one of Bakcell Customer Service centers and block the number by providing the ID document.

What is the Data SIM? How to get and how to use it?

Bakcell’s Data SIM can be used with tablets, Bakcell Data Cards, smartphones only for mobile Internet, SMS and MMS services. No mobile calls are possible (except online calls).
You can get Data SIM from any Bakcell dealer store.
We provide various affordable Internet bundles for Data SIM numbers. To get more detailed information about bundles, please click HERE.

How can I get a list of all numbers registered to my name?

In order to get a list of all numbers registered to your name, you’ll need to visit one of Bakcell Customer Service Centers with your ID document, and fill-out an application form. Your request will be sent to responsible manager. You will receive your list for FREE as soon as it is ready.

What is 4G (LTE)?

4G LTE Advanced Carrier Aggregation is the fourth generation of the wireless data transmission networks designed in order to offer greater speeds for everyday mobile device operations, such as downloads, video calling, mobile TV or social networks. 4G means a lot more speed, convenience and stability. The state-of-the-art 4G network of Bakcell enables the consumers to use the best capabilities of their smartphones. Everything from surfing the web and video streaming on the go, to downloading a movie or retrieving app updates are significantly faster when using a 4G network than they were before.

How can I activate 4G (LTE)?

In order to benefit from 4G network, subscribers need to have 4G capable mobile handsets and SIM. Your mobile device is connected to the 4G network through its 4G SIM card. Through that, you get connected to the Internet. Successful 4G access will be performed by selecting “LTE” or “4G mode” on the 4G capable handsets. If your SIM doesn’t support 4G network you can approach to any Bakcell dealer center or Bakcell Customer Care Center and get 4G SIM with your number. The service fee is 3.50 AZN.

What is the 4G coverage area?

The 4G services of Bakcell are already available with more than 7000 base stations in more than 30 regions of Azerbaijan, thus enabling the mobile operator’s subscribers to enjoy the best customer experience on the market. Bakcell is the first mobile operator in the country that launched 4G services in the Baku subway.

What is the 3G coverage area?

3G Bakcell services are available in all cities of Azerbaijan (excluding occupied territories).

What new services will I be able to use with 4G and 3G?

3G and 4G technologies allow offering more advanced services along with mobile voice service. These services are video and data all in the mobile environment – high-speed internet, video calls, mobile TV, etc.

What is the speed of internet with 3G?

Internet access via 3G with “megabyte” speed is able to satisfy the most demanding internet users. With 3G technology, you get to enjoy data transmission speed leading up to 42 Mbps, considering that you have a phone in stationary mode. Data transmission speed depends on number of users and the distance to a base station: the more users are currently being served in the network and the further away the subscriber is from a base station, the lower will be the data transmission speed.

What is the speed of internet with 4G?

According to official communication, Bakcell has enabled a 225 Mbps support in its ultra-fast 4G network by upgrading it with LTE-Advanced Carrier aggregation technology.

What is a video call?

“Video call” is a service allowing the transmission of the voice and video simultaneously. By means of this service, the subscribers will be able to hear and see each other at the same time. Not all mobile handsets support video calling. Most popular mobile devices with video call functionality are Nokia, Samsung. IPhone and HTC do not support video calls.

How do I make video call?

Video Calling each other is as simple voice calling. Just dial. The only difference is you press the Video Call button instead of the voice call button. When you and the called subscriber both have at least 3G capable mobile devices, then hold your mobile in front of you, and watch your screen.

What is the price for video calls?

Video calls will cost the same as voice call. There will be no extra charge for a video call. At this point, there is no change in “pay as you go” internet price also.

Is it possible to make video call to the numbers of other mobile operators?

To make video call to the numbers of other mobile operators, both the calling and the call receiving subscribers should both support 3G or 4G technology; equipped with 3G or 4G phones supporting video calls and have built-in cameras for video calls. Then all you need to do is:
1) Dial the number you want to call.
2) Click Start a Video Call.
3) When the called number accepts, the video call begins.

I am using iPhone. After activating 3G and 4G on my handset, I can enjoy high-speed mobile internet, however I cannot make video calls.

Video call is one of the most exciting services in 3G and 4G standard, making the simultaneous transmission of video and voice possible. However, some mobile phone including iPhone devices do not support video call services. Therefore, it is possible to use the video call function on an iPhone by installing special applications. There is a special application named “Face Time” developed for iPhone. This application may be used for video calls in Apple devices only. Please note that you will need a Wi-Fi internet connection to enjoy video calls on iPhone devices through this or any other application.

If I do not want to use 3G or 4G, can I disconnect from the network?

You can disconnect from 3G or 4G network anytime you want. Be aware that returning back to 2G network will require returning the selected network mode to “GSM” or “2G only”.

What should I do if experience problem, as no ability to perform an outgoing call, no ability to receive an incoming call, no ability to send/receive SMS?

In this case, switch back to “2G only” (GSM). If a subscriber has multiple mode on his device (2G, 3G and 4G are active), pop-up messages, such as “SOS”, “No Network Coverage”, “Emergency Calls Only” may appear, in this case the subscriber should switch network mode to “2G only”.

Is 3G and 4G available for all Bakcell customers, including CIN, Klass & Business?

All Bakcell customers will be able to benefit from the advantages of 3G and 4G technologies. All they need to have is mobile handset and SIM that support these technologies (to benefit from 4G technologies it is necessary to have 4G SIM).

Are video call and 3G or 4G internet working while roaming?

3G/4G technologies will work in networks of roaming partners that have 3G/4G networks and Bakcell has launched data/GPRS roaming and 3G/4G. The subscribers with enabled mobile phones can register in 3G/4G compatible networks of Bakcell’s roaming partners, and use the roaming services in a regular mode. For the internet access in 3G/4G networks in roaming, the traffic is being calculated in accordance with the existing tariffs for roaming data transmission services. Availability of 3G/4G in roaming depends on capabilities of your selected roaming partner.

What is the Bakcell Wi-Fi, how to use it and what is the coverage?

You can have high-speed wireless Internet at home for all your devices without digging trenches, installing cables, perforating doors or windows!

With Bakcell high-speed Wi-Fi Internet, you can transform your house into wireless connectivity via Bakcell Wi-Fi modem. It supports simultaneously 32 various devices such as smartphones, tablets, TV, desktops, laptops and any personal or home device with wireless Internet connectivity feature can be connected to this super-modem. Forget about low-speed ADSL Internet with Bakcell’s new service! Our wireless Internet works only with 4G speed! Bakcell Wi-Fi modem covers up to 25 – 30 meters in open space. You can get the device from any Bakcell dealer store.

What is My Bakcell app?

Bakcell provides a convenient e-care app, which allows the customers to perform all necessary transactions, with no need for calling or visiting the customer care center. For instance, by means of “My Bakcell”, the subscribers will be able to easily: activate or deactivate services, internet and roaming packages; Learn the expiration dates and balance for used internet packages; Get information and join the available tariffs and offers; perform balance operations; get call details. “My Bakcell” app is available for download from “Google Play” and “Appstore” for devices running under Android and iOS.

Is it possible to get details for incoming calls?

Call details are provided only for outgoing calls, SMS messages and general usage information. Text of SMS messages is not reflected. In order to get call details printout, the number has to be registered to your name and you’ll need to provide your ID document as a proof at Bakcell Customer Care Center. Also you can benefit from My Bakcell application for free.

Is My Bakcell app provides call details?

Usage history – provides Call details to subscriber for the last 3 months with free charge.

Can another person acquire call details for number, which is registered to my name?

No one can acquire this information except the official number owner. For issuance of call details, the number should be actually registered to your name, and you’ll have to present your ID documents in order to prove it.

Information about Bakcell Internet bundles.

To get detailed information about Monthly Internet bundles click HERE.
To get detailed information about Weekly Internet bundles click HERE.
To get detailed information about Daily Internet bundles click HERE.

Beneficial Internet and Call packages for roaming.

To get detailed information about campaigns, beneficial Internet and Call packages in roaming as wells as roaming operators click HERE.

How can I get IMEI code of my lost mobile phone?

In order to check lost phone’s IMEI code it is necessary to visit Bakcell Customer Care Centre with ID. The service is FREE of charge.

How can I check whether my telephone’s IMEI code has been registered or not?

In order to check whether your phone’s IMEI has been registered or not, you can send the IMEI code to 1677. The service fee is 0.30 AZN; or, you can visit www.imei.az and check it.

Is it possible to share Internet with other devices via My Hour package?

Sharing this bundle through Wi-Fi hotspot is not available.

Do you have unlimited Internet bundle?

My Hour Internet package will allow you to use ultrafast Internet during an hour with no any limit just for 0.50 AZN. The validity period of My Hour packages is 1 hour. The package can be purchased only one time during a day from 1:00 AM until 7:00 PM. For more detailed information click HERE.

What is the static IP?

A static IP address is an unchanging number assigned to your computer or router. Most IP addresses assigned today by Internet Service Providers are dynamic IP addresses. Dynamic IP addresses are not ideal for digital devices, IP cameras. A static IP address is simply an address that doesn't change.

Is it possible to get static IP?

Yes, you can get a static IP address. The service fee is 5 AZN per month.

How can I delete my tariff?

Unfortunately, you cannot delete your tariff, but you can migrate to another tariff. You will leave your current tariff when migrate to another tariff.

How can I know who is the owner of my number?

Bakcell subscribers can get information about the owner of the mobile number that he/she uses by dialling star540hashcall . The service is FREE of charge.