Bakcell provides its customers with the opportunity to use the most advanced technologies, products and services which meet the wishes and requirements of modern telco users.

For the convenience of users, Bakcell has introduced “My Bakcell” application, the first of its kind and most innovative customer care method on the country’s telecommunications market. “My Bakcell” – a virtual customer care application, allows the customers to perform all the necessary transactions with their mobile number’s account and get detailed information about their number without a need to call or visit a customer care office. 

In 2022 Bakcell launched eSIM – for the first time in Azerbaijan. eSIM, being a new generation SIM technology, offers new opportunities for connecting to the Bakcell mobile network and simplifies the overall use of communication services. With this novelty, the customers do not have to use a physical plastic SIM card. Moreover, thanks to eSIM, it is possible to use multiple numbers even on smartphones that support one physical SIM card.

Introduced in 2022, the VoLTE technology provides smartphone users with a higher speed, more clear and uninterrupted voice communication services in the LTE network. This state-of-the-art voice technology also provides additional benefits for Bakcell subscribers. From now on, it is possible to talk on the phone and use the internet on the LTE network to the full extent.

Moreover, Bakcell provides its customers with exclusive discounts and benefits by implementing “Ulduzum” - one of the largest-scale loyalty programs in the country.

Bakcell currently serves thousands of business customers across different industries. Bakcell is the largest corporate telecommunications services provider in many sectors of the economy. The Company provides high-quality telecom solutions to local and international companies operating in Azerbaijan. The professional staff of Bakcell is able to provide tailored assistance to companies, local government bodies and organizations in every aspect of mobile communication. Bakcell helps the business customers to collaborate more effectively, operate more efficiently and engage better with their clients – connecting their people securely and reliably, thus contributing to the development of economy and business sector in general.