Bakcell is the first company to provide mobile communications services in Azerbaijan.
Bakcell network covers 93% of the country’s territory (excluding occupied territories) and 99% of the population thanks to well-over 8000 base stations.
Being the leader in innovation and one of the largest investors in the non-oil sector of the economy of Azerbaijan, Bakcell provides a wide range of high-quality modern telecommunication (voice and mobile internet) services to more than 3 million customers.
Today, Bakcell ensures the provision of best quality and fastest 4G services in all regions the country (excluding Nakhchivan AR and occupied territories) thanks to its long-term successful strategy of investing largely to the latest technologies and its best and fastest 4G network in Azerbaijan. Bakcell was the first mobile operator to introduce 4G internet in Baku subway.
Bakcell is part of NEQSOL Holding, which is diversified group of companies operating across industries and countries. The main areas of business operations include oil and gas, telecommunications, hi-tech, and construction industries. The geographical area in which companies within group provide operations and services includes countries such as the UK, the USA, Turkey, Azerbaijan, Georgia, Kazakhstan, United Arab Emirates, and Bangladesh.
“The Fastest Mobile Internet” and “The best in test” network of Azerbaijan
Highest quality and fastest speed of Bakcell’s mobile internet is being regularly recognized on the local and international level. In 2018 Bakcell was named “Azerbaijan’s Fastest Mobile Network” by “Ookla” company, world-famous for its “Speedtest” service . It was confirmed that Bakcell has the best average download speed in the country, as well as the lowest average latency time on the market. In 2017, Bakcell network was recognized as the “Best in Test” in Azerbaijan by P3 Communications, being one of the most trusted independent authorities in mobile benchmarking.
Innovative customer experience
As a pioneer in the local telecommunications industry Bakcell often comes up with novelties and state-of-the-art solutions designed to meet the wishes and requirements of modern communication users.
In 2018 Bakcell has introduced “My Bakcell” application, the first of its kind and most innovative customer care method on the country’s telecommunications market. “My Bakcell” – a virtual customer care application, allows the customers to perform all the necessary transactions with their mobile number’s account and get detailed information about their number without a need to call or visit a customer care office, thus providing them with the most convenient, transparent and enjoyable user experience on the market.
Bakcell provides its customers with exclusive discounts and benefits by implementing “Ulduzum” - one of the largest-scale loyalty programs in the country.
Reliable business partner
Bakcell currently serves thousands of business customers across different industries. Bakcell is the largest corporate telecommunications services provider in many sectors of the economy. The Company provides high-quality telecom solutions to local and international companies operating in Azerbaijan. The professional staff of Bakcell is able to provide individual assistance to companies, local government bodies and organizations in every aspect of mobile communication. Bakcell helps the business customers to collaborate more effectively, operate more efficiently and engage better with their clients – connecting their people securely and reliably, thus contributing to the development of economy and business sector in general.
Corporate Social Responsibility
For 10 years now, the company implements one of the largest-scale Corporate Social Responsibility programs in the country.
Bakcell supports children with a need for special care, children and teenagers deprived of parental care and children from economically disadvantaged families, within the frames of cooperation with various local and international non-governmental organizations.
Bakcell keeps the education and professional development of Azerbaijani youth in a constant spotlight and contributes largely to increasing the employment rate among the young specialists and people from economically disadvantaged families and other sensitive groups of the population.
Women empowerment, especially in rural regions of the country, is another important element of Bakcell’s CSR Strategy.
Innovations are one of the key priorities of Bakcell. Being a known leader in innovation, Bakcell constantly supports the local startups, as well as projects implemented in the area of education, science and technology. In 2014 Bakcell has launched the “AppLab” Incubation Center, one of the first startup incubations in Azerbaijan, thus allowing local startups, as well as hardware and software developers to get extensive support from the company. In 2018, Bakcell has signed a cooperation agreement with the INNOLAND Incubation and Acceleration Center of the State Agency for Public Service and Social Innovations.