eSIM is a digital SIM technology for smartphones. It is activated via a QR code and allows you to use two phone numbers on the same device simultaneously.

"},{"id":172,"title":"How can I check if my smartphone supports eSIM?","content":"

Dial *#06#YES on your smartphone. If you see EID displayed on the screen, your device supports eSIM.

"},{"id":173,"title":"Where can I get an eSIM or convert my existing number to eSIM?","content":"

You can do this at any time through the Bakcell app or website.

Alternatively, you can visit a Bakcell Customer Service Center or an official dealer with your ID. Corporate subscribers can contact their company's account manager.

"},{"id":174,"title":"How can I use two numbers simultaneously on an iPhone?","content":"

By getting a Bakcell eSIM or converting your existing number to eSIM, you can use two numbers at the same time. This can be done anytime through the Bakcell app or website.

"},{"id":175,"title":"Can I make calls, send/receive SMS, and use mobile internet with eSIM?","content":"

Yes. eSIM provides the same functionality as a physical SIM card. You can make calls, send and receive SMS, use mobile internet, and access all other mobile services. It also allows you to use two phone numbers simultaneously.

"},{"id":176,"title":"What is the difference between eSIM and a physical SIM card?","content":"

eSIM is completely digital and does not require a physical SIM card. Your number is activated directly on your device using QR code. Functionally, there is no difference—calls, SMS, mobile internet, and all other mobile services work the same way.

"},{"id":177,"title":"Can I use my eSIM on another smartphone?","content":"

Yes. However, the same phone number cannot be used on multiple smartphones simultaneously. To transfer your eSIM, remove it from your current device and scan the provided QR code on your new device. There is no time limit for this process, but the QR code can be scanned at a maximum of five times.

"},{"id":178,"title":"If I lose my smartphone, how can I activate eSIM on another device?","content":"

You will need to visit Bakcell Customer Service Center to get a new eSIM duplicate.

"},{"id":365,"title":"Can I order multiple eSIMs?","content":"

Yes.\r\nYou can get up to 10 eSIM numbers per year. These numbers can be activated on\r\nany compatible device that supports eSIM.

"},{"id":366,"title":"How many eSIMs can I use on one device?","content":"

You can use two phone numbers simultaneously on one smartphone with eSIM. The maximum number of eSIM profiles supported on a device depends on the smartphone model and manufacturer.

"},{"id":367,"title":"What should I do if I exceed the QR code usage limit?","content":"

QR code can be used up to five times. Once this limit is reached, you will need a new QR code. You can obtain a new QR code from Bakcell Customer Service Center or an official dealer. The fee for converting your number to eSIM (new QR code) is 7 AZN.

"},{"id":368,"title":"How can I restore my eSIM if I accidentally delete it?","content":"

You can restore it using your existing QR code. The same QR code can be used up to five times. If you no longer have a valid QR code, visit Bakcell Customer Service Center or an official dealer to obtain a new one.

"},{"id":369,"title":"What should I do if I face difficulties while activating my eSIM?","content":"

Make sure you have followed all the activation steps correctly and check your internet connection. If activation via QR code is unsuccessful, contact Bakcell Customer Service to obtain the unique LPA code associated with your QR code.

"},{"id":370,"title":"Is an internet connection required to use eSIM?","content":"

An internet connection is only required when activating or deleting an eSIM. Once activated, internet access is only needed for services that require it.

"},{"id":371,"title":"Will my current packages and services remain active after switching to eSIM?","content":"

Yes. All your active tariffs, services, minutes, and internet packages will remain unchanged after switching to eSIM.

"},{"id":372,"title":"Can foreign citizens obtain an eSIM?","content":"

Yes. However, due to differences in the PIN (Personalized Identification Number), foreign citizens can obtain an eSIM only at Bakcell Customer Service Centers.

"},{"id":373,"title":"Can I convert my Bakcell number or data number to eSIM?","content":"

Yes. You can do this through the Bakcell website or app. You may also visit Bakcell Customer Service Center or an official dealer with your ID. Once your number is converted to eSIM, your physical SIM card will be deactivated. Service fee: 7 AZN.

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